Gesture – #1 Gifting App

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Frequently Asked Questions

We've compiled a list of answers to common questions.

Gesture is a fun to use, modernized gifting platform, providing a simple and frictionless way to send flowers, wine, champagne, and other gifts. Send to anyone, anywhere using nothing more than a phone number, email, or social handle. No address needed.

After selecting which gift you wish to send, you will be taken to a screen to choose your payment method to finalize your order. Below the payment selection, you will see the words “COUPON CODE” with a text box where you can enter your code.

For on-demand deliveries, once you place your order, the nearest courier to your recipient’s address will be notified and immediately be sent to pick up and deliver your order.

To update or make a change in your phone number, go to the Gesture App’s settings page, there you will be able to edit your phone number.

To update or make a change in your credit or debit card information, simply go to the Gesture App’s settings page, and once there, you can edit your payment information. For iPhone and Android users, ApplePay and Google Pay will be available soon. 

To update your email address for Android:

Tap on “Account” situated on the lower right-hand corner of the app.

Click “Email Address” section.

Click “Change” located on the right-hand side of the email section.

Tap the area below “New Email” to change your email address.

Input your Gesture app password, click “Change.”

*Note: You will need to delete your previous email address first, then replace it with your new email address

To update your email address for iPhone:

Tap on “Account” situated on the lower right-hand corner of the app.

Click “Email Address” section.

Erase current email address and replace with new one.

Enter Gesture login password.

Click Save.

Depending on your choice of Gesture, your card will be preauthorized to ensure that you have enough to tip your courier. However, if you don’t wish to tip, you will only be charged for what your Gesture costs.

Your credit or debit card will be immediately charged once you submit your order through the Gesture App. The total amount, including the tip, is processed within 2-3 business days.

Currently, there is no way to contact a courier through our app. However, if you have an issue or problem, please do not hesitate to contact Gesture Customer Service at support@yourgesture.com. For urgent matters, please feel free to reach out to us through the Gesture Facebook page using messenger at https://www.facebook.com/sendagesture. Please include the email or phone number that your account is associated with.

Currently, there is no option available to split the cost of the gift using our application. If this is a feature you would like to see on the app, please leave a note at info@yourgesture.com.

IIf your order has not been delivered or if any other issues arise, please contact us at support@yourgesture.com or please feel free to reach out to us through the Gesture Facebook page using messenger at https://www.facebook.com/sendagesture. Please include the email or phone number that your account is associated with.

Please email us at support@yourgesture.com.

Currently, there is no way to contact a courier through our app. However, if you have an issue or problem, please do not hesitate to contact Gesture Customer Service at support@yourgesture.com. For urgent matters, please feel free to reach out to us through the Gesture Facebook page using messenger at https://www.facebook.com/sendagesture. Please include the email or phone number that your account is associated with.

Your order can only be cancelled if the courier has not picked up the gift and if the order is not yet out for delivery. If you still want to cancel after the order is sent out for delivery, please reach out to support@yourgesture.com, and we will do our best to service your request as soon as possible. Please understand you will be charged the full price of the order if canceling after the order is already out for delivery. Please see our terms of service for additional information.

If your Gesture is non-alcoholic, our G-Runners will leave it outside of the door, unless instructed otherwise in the delivery notes. Please note that for alcohol products, we are not legally allowed to leave it unattended. Be aware, you will be subject to $15 fee for re-delivery. Please contact support@yourgesture.com for any additional questions regarding this matter

You may tip your courier after the order is completed. Your courier keeps 100% of the gratuity. If you are satisfied with your experience, please let your Gesture-ing continue onto your G-Runner.

If you feel that the recipient received the incorrect product selected for that category, please contact support@yourgesture.com or please feel free to reach out to us through the Gesture Facebook page using messenger at https://www.facebook.com/sendagesture. Please include the email or phone number that your account is associated with.

Gesture will make every attempt to connect your order to one of our G-Runners. However, if we are unable to find a courier to deliver your order, we will gladly refund your money, or you will not be charged. Also, someone on our customer service team will be in touch with you if this issue arises.

You can see all of your previous Gesture orders by clicking “orders” at the bottom of the app.

We use Stripe to process our payments and store payment information. Please visit Stripe at https://stripe.com/us/customer.

Gesture allows a few different ways to recover your username or password using the email address or phone number that is associated with your account. If you still require additional assistance, please reach out to support@yourgesture.com.

Please double check that your email is correct. If you have verified your email, please ensure that you did not unsubscribe from our emails. If you are still experiencing issues, please send an email to support@yourgesture.com. We will do our best to get back to you as soon as possible.

Please send an email to support@yourgesture.com with “Delete my Account” in the subject. Please include your name, email, and phone number associated with your account. We will process your request. Your account will be deleted within 30 days of your request. If you change your mind, within the 30-day window, send us an email to the address above with the same info, and we will keep your account active.

Please reach out to support@yourgesture.com and a Gesture team member will be in touch with you as soon as possible.

You are welcome to email us at support@yourgesture.com, and we will do our best to reach out to the G-Runner assigned to your order. However, there are no guarantees we will be able to accommodate a change once the order is placed, and there also may be a price adjustment.

Yes! Gesture offers B2B gifting made easy. We work on a case-by-case basis and offer a VIP experience. Please email us at info@yourgesture.com for more information

Our hours of operation are from 10am-7pm local time.

Gestures sent outside of your time zone, still fitting in the recipient’s local time of operating hours will still be sent.

Tap on the Account tab at the bottom right of your screen on the Gesture app, then tap on Wallet, there should be able to see your Gesture Credit balance. Feel free to reach out to support@yourgesture.com if you have any questions or concerns.

At the last checkout page, please tap on Payment, then toggle on Gesture Credit. Afterwards, you should see up to $10 off applied to your total.

Although we do offer the most affordable and simple on-demand gift giving experience, we allow only Gesture Credit or coupon codes to be applied per order

No, sorry. We love you, but just not that much.

No, sorry. We love you, but just not that much.

We value you as a customer and would like to treat you any chance we get. But our coupon codes are for limited time only, and we are the most affordable and simple on-demand gift giving app.

Don’t pay extra for amazing customer support. We provide every customer with VIP treatment. Our team of highly trained concierge team can help with requests such as out of service area deliveries or order customizations. Contact support@yourgesture.com  for more information. 

Please refer to support@gesture.vip or visit the link at the bottom of the website for any customer service-related questions. Thank you.

Can’t find what you need? Our award-winning customer care team is here.